Lead Cashier Combo Store (Wheeling)

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JOB DESCRIPTION

Position/Job Title: Lead Cashier – Gumby’s/Geno’s Combination Store

Reports To: Store Manager

FLSA Classification: Hourly/Non-exempt                              LAST UPDATED: September 2017

POSITION SUMMARY: Under the direct supervision of the Store Manager, the Lead Cashier position is responsible for ensuring outstanding customer service by all cashiers, ensuring cashiers are suggestive selling, display an outstanding product knowledge, merchandise is replenished on shelves and coolers and various housekeeping matters are completed. The Lead Cashier ensures employees operate the point of sale (POS) register and other related equipment/devices and is also required to operate the POS and other equipment/devices. The Lead Cashier works with the Store Manager to schedule employees to cover the various shifts within operating budgets, manage attendance issues, train new hires and communicate performance issues. The Lead Cashier completes all purchase orders and receives the merchandise utilizing the inventory control system. The position is required to ensure all cashiers tend to the needs of the LVL gamers/patrons and overall Form W-2G compliance. The Lead Cashier directly assists the LVL technicians by emptying the cash out of the slot machines and obtaining the meter readings/printouts prior to the opening of the store. The position is also responsible for ensuring adherence to loss prevention policies, control and safety of company assets and all other company policy/store standards by the store employees.

TYPICAL SCHEDULE AND WORK LOCATION:

This is a full-time position and the hours of work and days will vary depending upon the store and Company needs. The scheduled hours for the work week shift will approximate 40 hours. Hours in excess of 40 hours per work week requires the authorization of their supervisor. Evening, holiday and weekend work is required and will vary based on the store and Company needs. Depending on the Store’s and/or Company’s staffing needs, the position may be required to work at other location(s) in the immediate area of the assigned store. The hours scheduled to work is a function of the employees status with the Company and the needs of the store and Company. Full-time status requires the employee to work a minimum of 35 hours per week.

MINIMUM REQUIRED QUALIFICATIONS:

High school diploma or general education degree (GED).

Prior work experience in a retail setting utilizing a point of sale system.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and grammar.

ADDITIONAL DESIRED QUALIFICATIONS:

Experience with Microsoft Office software products, electronic mail software and internet browser software.

SUPERVISORY RESPONSIBILITY:

This position has supervisory responsibilities.

 

TRAVEL:

This position does not require any overnight travel. Depending on the needs of the Company, some travel to other Gumby’s or Geno’s stores in the immediate area of the assigned store may be necessary. In addition, travel to the corporate office and/or other meeting locations for meetings/training will be necessary.

PRINCIPAL DUTIES & RESPONSIBILITIES (Essential Functions):

Reasonable accomodation may be made to enable individuals with disabilities to perform the essential functions.

1.Responsible for ensuring outstanding customer service by ensuring a customer friendly environment, which includes greeting and acknowledging every customer, suggestive selling, maintaining an organized and clean store and that employees have a solid merchandise product knowledge.

2. Responsible for ensuring the proper completion of all Point of Sale (POS) transactions, including the proper procedures to accept returned merchandise, void a sales transaction and the proper control of all cash, checks, coupons and credit/debit receipts at the POS register and providing correct change to the customer according to company policies and procedures.

3. Responsible for ensuring timely safe drops, verifying acceptance of non-counterfeit money, proper acceptance of credit card/debit cards and check acceptance while running the POS register in accordance with established policies and procedures.

4. Working with the Store Manager, assists in scheduling employees in Paycor to cover the various shifts for the store within operating budgets, schedules to be prepared on a rolling 4 week basis and assists Store Manager in managing all attendance issues, such as call-offs, arrive early, tardy, missed punches, leave late and no shows. Ensure employees are aware of the proper policies for punching in and punching out on the time clock.

5. Responsible for training new hires and ensuring the new hire training checklist is completed and signed by the new hire. Provide ongoing training to existing employees for all new policies and procedures. Ensuring the store “Procedures” binder is up to-date and all employees know and understand its content.

6. Responsible to communicate all performance issues, policy and procedure violations to their immediate supervisor for formal counseling.

7. Responsible to directly assist the LVL technician by removing the cash from the LVL machines prior to opening, obtaining the appropriate meter readings/print outs, completing the “Machine Entry Authorization Log” (MEAL book) in accordance with WV Lottery memorandum/policy and verifying the cash amount removed.

8. Responsible for ensuring LVL tickets are properly validated, waiting/serving LVL patrons, cleaning of the LVL machines in accordance with appropriate guidelines, stocking/filling the self-serve coolers in the gameroom.

9. Responsible for ensuring the IRS Form W-2G is completed in accordance with Company guidelines and policies, including maintaining the master control log created by the Corporate office.

10. Responsible for ensuring the end of shift and/or end of day reporting and paperwork is completed in accordance with company policies and procedures. This closing procedure to include balancing the cash drawer/till, coupons, checks, preparing cash/coin for deposit.

11. Responsible for ensuring that merchandise on shelves/coolers is replenished in a timely manner, housekeeping matters are attended to, general maintenance and other shift duties are properly completed as assigned.

12. Responsible for completing purchase orders and receiving merchandise utilizing the inventory control system (CATAPULT) and in accordance with policies and procedures.

13. Responsible for ensuring timely communication of maintenance issues, incident reports, POS/other equipment issues, ATM, LVL Machines, Smart Safes, and/or Cash Kiosk issues via submitting the appropriate “form” from the Gumby’s website.

14. Responsible to ensure cashiers provide assistance to the LVL and/or IT technicians in troubleshooting error codes and other maintenance issues in the LVL machines, credit card machines, check processing equipment, ATM’s and Cash Kiosks.  

15. Responsible to ensure timely readings and communicating the cash levels on hand in ATM’s and Cash Kiosks to the LVL technicians.

16. Responsible to ensure employees are wearing the appropriate Company uniform, as applicable and are presenting an overall professional appearance in accordance with policies and procedures.

17. Ensure adherence to all Company policies, procedures and practices.

OTHER DUTIES & RESPONSIBILITIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job/position. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL / ENVIRONMENTAL DEMANDS: The table below shows how much on-the-job time is spent in the following physical activities:

ACTIVITY:

None

Under 1/3

1/3 to 2/3

Over 2/3

Standing

x

Walking

x

Sitting

x

Using hands to finger, handle or feel

x

Reaching with hands and arms

x

Climbing or balancing

x

Stooping, kneeling, crouching, or crawling

x

Talking or hearing

x

Tasting or smelling

x

Driving

x

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This position requires both close and distant vision. This position requires light-to-moderate physical activity performing strenuous daily activities. The position requires carrying/lifting/moving items, such as to stock shelves, stock coolers, and lift/hand merchandise out a drive-through window to customers on a regular basis. Lifting objects up to 30 pounds occurs on a regular basis, primarily related to lifting and moving cases of beer, water, soda and rock salt.

This position has regular exposure to possible air contamination, such as cigarette smoke, dust, fumes, such as exhaust fumes from vehicles in the Drive-Thru lane, disagreeable odors and airborne particles, while in an indoor environment with adequate ventilation. There will be exposure to moderate levels of noise, LVL machines in game-room, TV, customers in the store and/or vehicles in the drive-through lane.

TOOLS AND EQUIPMENT USED:

This position routinely uses standard office equipment such as computers, calculators, phones, photocopiers/scanners, fax machines, money counters/sorters, point-of-sale register, lottery terminals, credit/debit card equipment, check acceptance equipment, electronic time card, security system keypad and filing cabinets. The position requires the ability to use a broom, vacuum sweeper, mop and bucket, snow shovel and cleaning materials to perform various housekeeping matters. The position also requires the use of a vehicle on occasion to travel to the bank for change, attend meetings and training. The position requires a valid driver’s license.

Competencies

  • Customer Focus
  • Communication Proficiency
  • Initiative
  • Ethical Conduct
  • Leadership
  • Time Management

An Equal Opportunity Employer:  We provide equal opportunity without regard to race, color, national origin, ancestry, religion, sex, age, marital status, or disability.  EOE

Location: Wheeling, WV
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Apply at: https://gumbys.hiringthing.com/job/79439/lead-cashier-combo-store-wheeling